Frequently Asked Questions

How is my Moped Shipped:
Depending on availability of stocks, Orders usually ship within 2 business days. Orders on Oahu are Delivered Free of charge or can be picked up at our warehouse location on Puuhale Rd. off of Nimitz Hwy. All neighbor Island orders are shipped Free of charge to the Young Brother's shipping terminal in Maui, Kauai And Hawaii.

How do I pay for my Moped:
Pacific Mopeds LLC accepts Visa, MasterCard and American Express through PayPal or wire transfer. Sorry, no COD, no personal checks, no money orders. All credit card orders must be shipped to the bill-to address. PayPal payment from verified accounts and to confirmed address only (you can add confirmed addresses to your PayPal account, contact PayPal for more info.)

What maintenance does my moped need:
Your Moped requires regular maintenance, please consult your Owner's Manual and also visit our moped maintenance page for more info.

Break-in Period:
The break-in period is 1000 kilometers (600 miles). 1500 kilometers recommend. Follow the instructions in the owner's manual. The recommended speed for break in is no more than 20 MPH on 50cc mopeds.

Replacement parts:
You can order your parts from us we keep a large inventory of parts for all of our models. The best way is to email us with the your VIN#, Model, short description of the part and a picture of the part you need. There are a number of mopeds in the market that may appear to be the same as those sold by Pacific Mopeds, sorry but this may not be the case. Pacific Mopeds have a superior quality engine co- produced by Benzhou Motors and a Japanese Company, this engine is exclusive to our mopeds.

Registration and the VIN number:
Please note that we normally mail the Certificate of Origin (MSO) and a bill of sale 1-2 business days after we ship your moped. We request that each customer confirm their VIN after receipt of the vehicle. To confirm: simply send an email to info@pacificmopeds.com, include your original order number for the moped and the VIN of your moped in the email subject or body.

The VIN (Vehicle Identification Number) is a unique 17 digit combination of letters and numbers. It can be used to trace back the vehicle to the manufacturer as well as identify the model and year it was produced. The VIN can be found on the outside of the shipping carton or on the frame.

What if my questions were not answered here.
Feel free to contact us, One of Pacific Moped's team members will answer any and all of your questions. If you leave a voice message before 11:00am We will contact you that day. If after 11:00am We will contact you on the next business day. All times are Hawaii Standard Times.